Privacy Policy – Vital Health Clinic

Effective Date: 1st January 2026

Company Name: Vital Health Clinic

Website: www.vitalhealthclinic.co.uk

Contact Email: hello@vitalhealthclinic.co.uk

1. Introduction

Vital Health Clinic (“we”, “us”, “our”) is committed to protecting and respecting your privacy in accordance with the UK GDPR and the Data Protection Act 2018.

This policy explains how we collect, use, and protect your personal data when you use our services or website.

2. Information We Collect

We may collect and process the following data:

Personal Information

• Name
  
• Email address
  
• Phone number
  
• Address
  

Health Information (Special Category Data)

• Medical history relevant to treatments
  
• Injury or condition details
  
• Treatment records and notes
  

Technical Data

• IP address
  
• Browser type and device
  
• Website usage data (via cookies)
  

3. How We Use Your Data

We use your data to:

• Provide and manage bookings and treatments
  
• Assess suitability for services (e.g. HBOT, physiotherapy)
  
• Communicate with you regarding appointments
  
• Improve our services and customer experience
  
• Comply with legal and regulatory obligations
  

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Consent – for health-related data and marketing
  
• Contract – to deliver booked services
  
• Legal obligation – for record-keeping and compliance
  
• Legitimate interests – for business improvement and operations
  

5. Health Data

Health information is treated as special category data and is only processed:

• With your explicit consent
  
• For the provision of health and wellness services
  
• In line with strict confidentiality obligations
  

6. Data Sharing

We do not sell your data.

We may share your data with:

• Healthcare professionals involved in your treatment
  
• Payment processors
  
• IT and booking system providers
  
• Regulators or legal authorities if required
  

All third parties are required to respect your data and comply with UK data protection law.

7. Data Retention

We retain personal data only as long as necessary:

• Medical records: typically 7–8 years (in line with UK guidance)
  
• Booking and financial data: as required for tax/legal purposes
  

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
  
• Request correction of inaccurate data
  
• Request deletion (where applicable)
  
• Restrict or object to processing
  
• Withdraw consent at any time
  

To exercise your rights, contact: [Insert Email]

9. Cookies

Our website may use cookies to:

• Improve functionality
  
• Analyse traffic
  
• Enhance user experience
  

You can manage cookie preferences through your browser settings.

10. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Secure systems and encrypted storage
  
• Restricted access to personal data
  
• Staff confidentiality obligations
  

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

12. Contact

If you have any questions, contact:

Vital Health Clinic

Email: hello@vitalhealthclinic.co.uk

Address: 13 Greenhayes Avenue Banstead Surrey SM72JF 

You also have the right to lodge a complaint with the Information Commissioner’s Office.